When ordering, you are given two options. You can collect your order from an ERIKS service centre or we can send it to you.
Would you like to collect your order from one of our service centres? Then you can decide which centre should prepare this order for you to collect free of charge. You will receive an e-mail message as soon as the goods are ready to be collected. You can come by at your convenience, you won’t be charged shipping costs and in many cases you may even get the items home even faster. You will find the ERIKS service centre nearest to you ERIKS servicecenter.
Would you like us to send your order to you? Then you can choose a delivery address where we will deliver your items. Items in stock that are ordered before 3:00 p.m. are delivered the next day. If there are items with a delivery date which has been changed, the item with the latest delivery date determines when the whole order is delivered. You will find the delivery date on the order overview page when you are ordering. Would you prefer partial deliveries? If so, please contact our customer support team.
The handling fees depend on the total value of your order:
- 7,00 EUR for orders under 50,00 EUR.
- No shipping and handling fees are charged for orders exceeding 50,00 EUR.
You will always receive an order confirmation and you can check the current status of your order in your order history, irrespective of the delivery method. Do you have any questions? Do not hesitate to contact us.
General delivery and payment conditions
These general terms and conditions apply to all agreements between ERIKS and its customers, as well as to all quotations and
orders issued by customers to the exclusion of any terms and conditions of the customer. ERIKS is only bound by deviations in the
applicability of these general terms and conditions and of the general terms and conditions themselves after they have been
confirmed by ERIKS in writing to the customer.
At the time of the conclusion of the agreement, the customer is deemed to have agreed to the exclusive applicability of these general terms and conditions; the same applies to any subsequent orders placed by the customer, either verbally, by telephone or facsimile or in any other way whatsoever, rendering a written confirmation from ERIKS superfluous.